Post is not possible. The address for the actual acceptance of returned goods is:
Germany
Post is not possible. The address for the actual acceptance of returned goods is:
Germany
Fax: +49 (0)89 452 455 181
Excluded from the right of return are goods which have been manufactured according to customer specifications, have been ordered on the express request of Zweinullvier with prior notice or are otherwise clearly tailored to the personal circumstances of the customer.
In the event that the right of return is exercised effectively, the services received by both parties are to be returned and any benefits gained (e. g. advantages of use) are to be surrendered. In case of a deterioration of the goods, compensation can be demanded. This does not apply if the deterioration of the goods is exclusively due to their inspection - as would have been possible for the customer in a retail shop. In addition, the customer can avoid the obligation to pay compensation for loss of value by not using the goods as an owner and refraining from anything that impairs their value (in particular by not cutting, folding or otherwise damaging the goods). If the customer makes use of his right of return, the purchase contract becomes invalid.